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OPERATION GUIDE
CUSTOMER SERVICE
General Responsibilities
a) Promote our Air& Sea Freight service to direct clients.
b) Provide cooperating service with overseas agents.
c) Give the best solution for shipments which are loaded from all port of China.
d) Handle shipping orders and give response within 24 hours.
e) Provide instant feedback and suggestions if any problem with the shipments.
f ) Consolidate shipments and give case by case report & weekly tracing after container loading.

Service Advantage
a)direct service face to supplier and buyer bring more convenience
b)Good contract air & sea freight to Latin America, Middle East  from all port of China
c)Many years overseas supply experience will be secure.

Operation Procedure
a) You send shipping instruction to us(supplier detail, information of M B/L. special requires etc.) as a form or E-mail
b) Pls You also make suppliers to contact us and give them our contact information (Our Company name, E-mail, Tele, etc.)
c) We check cargo details(Goods information, Cargo ready date, POL,POD,ETD etc) with suppliers, and make an Booking CFM.
d) IF clients have different arrangement from Booking CFM, must reply within 24 hours. Otherwise,We deem it as agree.  
e) Book space,arrange loading or consolidating.
f) During or after loading container, Our doc dept check & confirm B/L with shipper,the compelete B/L information must be provide on time.
g) Inform Carrier Issue MB/L or surrender M B/L at POD.

Payment Arrangement
1) Master Bill of Lading
We issue freight debit note after container loading
Clients pay freight per as Debit note
After clean all the payments, we send B/L or surrender cargo at POD
please note remittance fee should be paid by your side
2) House Way Bill
We will send B/L to shipper or surrender cargo at POD after clean payments.
Clients may pay ocean freight to our agent at destination when B/L mark as freight collect.
After cargo arrival,  handling charges will be required by our agent.
3) Air Cargo
Payment should be paid when we show you AWB